Personal Data Protection (GDPR)

1. Data Controller

Profi Team Agency s.r.o., ID: 09715614, registered at Věstonická 434/4, Zličín, 155 21 Praha 17.

2. Purpose of Processing

We process data (name, phone, email, licence plate) primarily for the purpose of handling your service enquiry, communicating about vehicle repairs and fulfilling legal obligations (invoicing).

3. AutoCare360 Platform

For efficient order management and customer communication we use the AutoCare360 system. Data submitted through the form is securely stored in this system. By registering in AutoCare360 you gain access to your service history.

4. Analytics and Cookies

We use Google Analytics 4 (Google Ireland Limited) and Microsoft Clarity (Microsoft Ireland Operations Limited) only after you save an analytics consent in the cookie banner. We use Google Ads conversion measurement (Google Ireland Limited) only if you additionally tick the separate marketing option; it serves solely to attribute a submitted enquiry to an ad click, and we do not use it for ad personalization. Before consent, after “Reject non-essential”, and after withdrawal, none of these tools is loaded and no optional analytics request is sent. A booking completed without active analytics consent is not queued for later export if you subsequently accept. You can change or withdraw your choice at any time using “Cookie settings”.

5. Your Rights

You have the right to access, rectify, erase or restrict the processing of your personal data. Please direct your requests to profiteamservis@gmail.com.